Terms & Conditions

With their orders (specifically in writing, by phone or via the Dental Axess Webshop), customers acknowledge these Terms and Conditions of Purchase and Delivery of Dental Axess North America Inc in Oakville, (hereinbelow referred to as ‘Dental Axess’). The customer acknowledges them with his order and agrees to their validity.

1. Payment terms & transaction fees

1.1 On account

Unless agreed otherwise, invoices are due for payment within 14 days of the invoice date. In the event of payment default, Dental Axess reserves the right to charge default interest of 10%. In addition, Dental Axess reserves the right to supply unknown customers against advance payment only.

1.2 Advance payment

Items can be paid for in advance. Once Dental Axess has received the customer’s order, it will send the customer an email specifying account information. If the item is in stock, it will be reserved immediately on receipt of order. The item will be shipped on receipt of payment. If the item is not in stock, Dental Axess reserves the right to order the items in on receipt of payment only.

2. Shipping & Delivery

After the customer’s order is received the item will be shipped the next business day if in stock. The package will be delivered in two business days by Fedex unless the customer specifies that he needs it earlier, in that case we’ll send the package overnight. The specified delivery dates are not binding and are determined on the basis of standard procedures and due diligence. Under certain circumstances, there may be delays in delivery for which Dental Axess cannot be held liable.

Some products cannot be shipped abroad. Deliveries to foreign countries are generally made by prior written agreement only.

2.1 Delivery costs in Canada

Fedex standard flat rate of CAD 25 per parcel. Final cost may vary depending on destination, weight and volume.

2.2 Delivery costs outside Canada

Corresponding shipping costs vary depending on location, distance and weight of goods. A standard flat rate cannot be charged. Delivery and costs are by prior written agreement. The customer will receive an invoice from Dental Axess without TAX. Customs costs are the responsibility of the customer/recipient.

3. Prices

All prices are quoted in Canadian dollars (CAD) excluding TAX. Final prices are quoted exclusive of legally valid TAX, freight and shipping costs. Prices are subject to change at any time without prior notice.

4. Claims

Delivered goods must be checked carefully by the customer on receipt. Claims must be substantiated and reported to Dental Axess immediately, but no later than 7 days after receipt. Provided this period is observed, faulty products will be taken back and replaced. Otherwise delivery is considered accepted.

5. Returns

Ordered products can be returned to Dental Axess within 7 days of receipt, subject to the following conditions. Any payment already made will be refunded by the same method of payment as soon as the customer’s return shipment has been duly received by Dental Axess.

5.1 Right of return

Under the following conditions and subject to explanation by the customer, Dental Axess may accept goods in the original packaging with all individual items, with return at customer’s expense:

  • The product is not as advertised or does not correspond to the product description
  • The product does not match the actual order
  • The product is unused and shows no signs of wear
  • All accessories as delivered are included

5.2 No right of return

Dental Axess cannot take back goods under the following circumstances (no returns possible):

  • The product was damaged during transport or by the customer
  • The product has already been used
  • The original packaging of the product is no longer available
  • For opened items
  • Missing accessories or single items
  • The value of goods is greater than CAD 1000

6. Data protection

Dental Axess collects and stores only those data required for processing orders. Data are treated confidentially in accordance with the Data Protection Regulation and are not passed on to third parties.

7. Jurisdiction

Dental Axess operates exclusively as per Canadian law. Jurisdiction is Oakville, Ontario.

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