We at Dental Axess (whereas “Dental Axess” or “we” hereinafter means Dental Axess Management AG or any other affiliate or branch of Dental Axess Holding AG) recognise the trust you are placing in us by providing your personal details and we are committed to the protection of your personal information. This policy applies to and is adopted by our employees, related entities and associated companies and contractors which are subject to the Privacy Act 1988, the new General Data Protection Regulation (GDPR) coming and further applicable data protection laws.
What personal information we generally collect and why:
We collect information in a number of different ways including directly, indirectly and through third parties including:
When collecting your personal information, we may ask you to provide the following information:
If you provide us with direct debit or direct credit details, we will only disclose those details to our bank to facilitate the provision of that service. Once this service is over, we dispose of these details unless asked to keep them on file for future purchases.
We collect your personal information so we can provide our services and goods to you. In addition we may utilize this information to communicate news, promotional offers or special events to you, for marketing, research, planning and product development purposes.
This information is used to assist the conduct of our business, to provide and market our services, to communicate with you and importantly to help us manage and enhance our services. By providing consent to receive these communications from us you are acknowledging that the consent will remain current until you advise us otherwise.
You can opt out at any time by contacting our Privacy Officer (info.switzerland(at)dentalaxess.com) or by unsubscribing to our commercial electronic messages as set out below.
Junk mail or unsolicited email
You will only receive emails from us if:
The Company will destroy information if the information was not lawfully collected by us. We will NOT pass on your details to third parties.
If you, or a company you work for, supplies goods or services to us, we may collect personal information about you in connection with the provision of those goods or services, either directly from you or from that company. This information may include your name, date of birth, contact information, and any other information you provide. This information will be used for the purposes of managing the provision of those good or services.
Other information we collect
We may also collect the following information from you:
We use this information so that we can tell which pages are the most popular and where people spend most of their time. We use this information to improve our website. In some circumstances we may collect personal information about an individual from a third party, for example, to analyse traffic at our website. If this information is linked with personal information we hold about you as set out above, this information becomes personal information and will be treated in the same manner as the personal information to which it has been linked.
Are we likely to disclose your personal information overseas?
We may disclose your personal information to the following overseas recipients:
How your personal information is stored and kept secure
All personal information collected by us is held securely on a secure computer storage facility or in printed form. This information is only made available to our staff, contractors and third parties to a level that is necessary for them to perform their duties.
We will use all reasonable endeavours to keep your personal information in a secure environment, however, this security cannot be guaranteed due to the nature of the internet. We will take reasonable steps to protect personal information held from misuse and loss and from unauthorised access, modification or disclosure, for example by use of physical security and restricted access to electronic records.
When your personal information is no longer required we will take reasonable steps to destroy it. These measures are designed to assist in your personal information not being accessed by unauthorised personnel, lost or misused. If you reasonably believe that there has been unauthorised use or disclosure of your personal information, please contact (contact details below).
Accessing your information
In order to maintain the security of your personal information we may require you to provide proof of your identity before discussing any personal information and we may ask you to specify what information you require. Ways in which we may ask you to provide proof of identity may include the following:
All reasonable steps are taken by us to ensure that your personal information held by us is accurate, complete and up to date. If you believe that any of your personal information is inaccurate, please contact us and subject to the exceptions set out in the Privacy Act 1988 and the new EU GDPR act coming out on the 25th May, you may seek access to and correction of the personal information which we hold about you and we will take all reasonable steps to correct it within a reasonable time-frame.
How you can make a privacy related complaint?
If you have any questions about privacy-related issues or wish to complain about a breach of the Australian Privacy Principles or the handling of your personal information by us, please contact us. We may ask you to lodge your complaint in writing. Any complaint will be investigated by our Privacy Officer and you will be notified of the making of a decision in relation to your complaint as soon as is practicable after it has been made (usually within 30 days). If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commissioner (details below).
Questions or Complaints
Dental Axess Pty Ltd
Unit 3.6 56 Delhi Road, North Ryde, NSW 2113
P: +61 (0)2 9125 4900
For all other countries:
Dental Axess Management AG
P: +41 (0)44 552 0101